Robot TradersRobot Traders

Terms of Service

Robot Traders OÜ Registry code: 17449324 Harju maakond, Tallinn, Põhja-Tallinna linnaosa, Telliskivi tn 57, 10412, Estonia Email: robot.traders@protonmail.com (for all enquiries, no telephone contact available)

Last updated: 15 March 2026

These terms govern all products and services offered by Robot Traders OÜ and purchased through robottraders.io. Custom development engagements are governed by a separate signed agreement, not by these terms. By purchasing any product or service through the website, you agree to these terms. You must be at least 18 years old, or the age of legal majority in your jurisdiction, to make a purchase. This contract is available in English only.

1. Products and Services

The description, price, and delivery terms for each product or service are displayed on its listing page and at checkout. Robot Traders OÜ is not currently VAT registered; prices are not subject to VAT.

Digital products sold through the marketplace are covered by a statutory legal guarantee of conformity under Directive (EU) 2019/770. If a digital product does not conform to the contract, you may request that it be brought into conformity free of charge, without significant inconvenience, and within a reasonable time. If conformity cannot be achieved, or if Robot Traders OÜ fails to act within a reasonable time, or if bringing the product into conformity would cause significant inconvenience, you may request a proportional price reduction or terminate the contract and receive a refund. This guarantee applies for two years from delivery for one-off digital products. For digital products supplied continuously, the guarantee applies for the duration of the contract. For one-off digital products, any lack of conformity that becomes apparent within one year of delivery is presumed to have existed at the time of delivery.

2. How to Purchase

Products and services are listed on robottraders.io. All payments are processed through Stripe.

The steps to conclude a contract are: (1) select a product or service on robottraders.io, (2) proceed to checkout and enter your details, (3) review your order, (4) confirm and submit payment. You will be asked to accept these terms at checkout. A contract is formed once payment is confirmed. A receipt is sent automatically by email. Your order details are accessible via your email receipt at any time.

A copy of these terms is available on this page at any time. You may save or print them for your records. Before confirming payment, you can review and correct your order details through your browser or the checkout interface.

By purchasing a product or service, you consent to receiving contractual communications (order confirmations, invoices, and legal notices) by email at the address you provide.

3. Right of Withdrawal (EU Consumers)

Under the EU Consumer Rights Directive (2011/83/EU), you have a 14-day right of withdrawal from the date of purchase, without giving any reason.

How to exercise your right of withdrawal: To withdraw, send a clear statement to robot.traders@protonmail.com before the 14-day period expires. You may use the model withdrawal form below, but it is not obligatory. You may also exercise your right of withdrawal using the withdrawal function at https://robottraders.io/right-of-withdrawal.

When the right of withdrawal is lost: Before performance begins, you will be asked to give your express consent for the service to start within the 14-day withdrawal period and to acknowledge that you will lose your right of withdrawal once the service has been fully performed. A confirmation of your consent and acknowledgment will be provided by email.

For digital products (code, plug-ins, templates, courses, and other digital content): before access is granted, you will be asked to give your express consent to immediate delivery of the digital content and to acknowledge that you thereby lose your right of withdrawal. If consent is given and the digital content is delivered or access has been granted, the right of withdrawal no longer applies. A confirmation of your consent and acknowledgment will be provided by email.

For services only partially performed at the time of withdrawal, you are entitled to a proportional refund for the portion not yet delivered.

Refund timeline: Any refund due will be processed within 14 days of receiving your withdrawal notice, using the same payment method as the original purchase.

Model Withdrawal Form

To: Robot Traders OÜ, Telliskivi tn 57, 10412 Tallinn, Estonia, robot.traders@protonmail.com

I/We hereby give notice that I/we withdraw from my/our contract for the following service/digital content:

  • Service/digital content: [name]
  • Ordered on: [date]
  • Name: [your name]
  • Address: [your address]
  • Email: [your email]
  • Date: [today's date]
  • Signature (only if this form is notified on paper):

4. Cancellation Policy

This cancellation policy applies in addition to your statutory right of withdrawal under Section 3. Where this policy offers less protection than your statutory rights, your statutory rights prevail.

Scheduled sessions (consultations, calls): Cancellations accepted up to 48 hours before the scheduled session. No refund for cancellations made less than 48 hours before the session or for no-shows. If Robot Traders OÜ cancels a scheduled session, you will receive a full refund or the option to reschedule.

Written deliverables (assessments, reports, scoping documents): Cancellations accepted before work has begun. Once work has started, no refund is available for the portion already performed.

Digital products (code, plug-ins, templates, courses, and other digital content): Digital products are non-refundable once delivered or access has been granted, provided you gave express consent to immediate delivery and acknowledged the loss of your right of withdrawal at checkout, as described in Section 3.

To request a cancellation, email robot.traders@protonmail.com.

5. Payment

All purchases are paid upfront unless otherwise stated on the product page. Where a refund is due, it will be processed through Stripe using the same payment method as the original transaction. An alternative method may be used if you expressly agree, at no additional cost to you.

6. Delivery

Scheduled sessions: delivered in real time at the agreed date and time.

Written deliverables: provided within 10 business days of payment confirmation, provided all required information has been submitted by the client. Delays caused by incomplete or late information from the client do not count toward the delivery window.

Digital products: access is granted immediately upon payment confirmation.

The services offered through robottraders.io depend on third-party infrastructure, including Stripe for payment processing and cloud hosting providers. Robot Traders OÜ is not liable for service disruptions caused by these third parties, but will notify you promptly if a disruption affects your order.

Circumstances beyond reasonable control (including but not limited to illness, infrastructure outages, or third-party service failures) may extend any delivery window by up to 30 days. In such cases, the client will be notified promptly. If delivery has not occurred within the extended period, you may cancel and receive a full refund. This does not affect your statutory rights.

7. Disclaimer and Warranties

Financial disclaimer: this website is for informational and educational purposes only and does not constitute financial advice. Trading and investing involve significant risk of capital loss. You are solely responsible for your trading decisions. All technical assessments, estimates, and recommendations are advisory and non-binding.

Product warranty: for business clients, all products and services are provided "as is" and "as available," without any implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, or that any software will be error-free, uninterrupted, or profitable. For consumers, this disclaimer applies only to the extent permitted by applicable consumer protection law, including the statutory legal guarantee of conformity under Directive (EU) 2019/770.

Robot Traders OÜ does not guarantee uninterrupted availability of the website or digital products. Planned maintenance will be communicated in advance where possible.

Digital products receive security and compatibility updates as necessary to maintain conformity. Update availability and scope are described on each product's listing page. Modifications beyond conformity maintenance are governed by Section 9.

You are responsible for installing updates made available to you. If you fail to install an update after being informed of its availability and the consequences of not installing it, Robot Traders OÜ is not liable for any lack of conformity resulting solely from the missing update, provided adequate installation instructions were supplied.

8. Limitation of Liability

Robot Traders OÜ is not liable for any:

  • trading losses, financial decisions, or outcomes resulting from the use of any product or service;
  • loss of profit, revenue, data, or business (for business clients); or
  • indirect, consequential, special, or punitive damages, even if advised of the possibility thereof (for business clients).

For consumers, liability for indirect or consequential damages is excluded only to the extent permitted by applicable consumer protection law.

In all cases, liability is limited to the amount paid for the specific product or service in question. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or intentional misconduct. This does not affect your statutory rights as a consumer under applicable EU or Estonian law.

9. Intellectual Property

Robot Traders OÜ retains full ownership of all intellectual property, including but not limited to source code, tools, templates, documentation, and any other materials made available through robottraders.io.

Digital products (marketplace): purchasing a digital product grants you a personal, non-exclusive, non-transferable licence to use the product. You may not resell, redistribute, sublicense, or make publicly available any purchased product, whether modified or unmodified. You may not reverse-engineer, decompile, or disassemble any digital product except to the extent expressly permitted by applicable law. You may not use any digital product to develop a competing product or service. You may not share your access credentials with third parties or record, download, or reproduce course content beyond personal use. This applies to both paid and free products. If you terminate the contract or receive a refund, your licence ends immediately. You must cease using the product and must not make it available to third parties. Robot Traders OÜ may revoke access to the product.

Robot Traders OÜ may update digital products to maintain conformity (security patches, compatibility fixes) or to improve functionality. Valid reasons for modifications beyond conformity maintenance include adapting to changes in third-party dependencies, regulatory requirements, or the underlying open-source framework. Such modifications are made at no additional cost to you. If an update negatively affects your access to or use of a product in more than a minor way, you will be notified in advance by email of the nature, timing, and effect of the modification. You may terminate the contract within 30 days of receiving notice, with a proportional refund for any prepaid unused period.

Development work: intellectual property rights for custom development projects are governed by the signed agreement for each engagement, not by these terms.

10. Privacy

Personal data you provide when purchasing a product or service is processed for the performance of the contract under Art. 6(1)(b) of the General Data Protection Regulation (EU) 2016/679. For full details on how your data is collected, used, and protected, see the Privacy Policy.

11. Changes to These Terms

These terms may be updated to reflect changes in applicable law, regulatory requirements, payment processing infrastructure, or the introduction or discontinuation of products and services. The "Last updated" date at the top of this page reflects the most recent revision. Robot Traders OÜ will notify existing clients of material changes by email at least 30 days before they take effect. If you do not agree with the updated terms, you may stop using the services and will not be bound by the new terms. Continued use of the services after notification constitutes acceptance of the revised terms.

12. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions continue in full force and effect.

13. Assignment

Robot Traders OÜ may assign this contract to a successor entity in the event of a merger, acquisition, or sale of substantially all assets, provided that your rights under these terms are not diminished. You may not assign your rights or obligations under these terms without written consent from Robot Traders OÜ.

14. Waiver

A failure by Robot Traders OÜ to enforce any provision of these terms does not constitute a waiver of that provision or of the right to enforce it in the future.

15. Notices

All notices under these terms will be sent by email. Notices from Robot Traders OÜ will be sent to the email address provided at purchase. Notices to Robot Traders OÜ should be sent to robot.traders@protonmail.com. A notice is considered received on the day it is sent, provided no delivery failure notification is received.

16. Entire Agreement

These terms, together with the applicable product listing and the Privacy Policy, constitute the entire agreement between you and Robot Traders OÜ. For consumers, this does not limit any rights based on pre-contractual statements made by Robot Traders OÜ.

17. Export Control and Sanctions

You are responsible for ensuring that your use of the products and services complies with applicable export control laws and sanctions regulations. Robot Traders OÜ does not knowingly provide products or services to persons or entities subject to EU, US, or UN sanctions.

18. Complaints

To submit a complaint, email robot.traders@protonmail.com with a description of the issue and your order details. Robot Traders OÜ will acknowledge your complaint within 10 business days and aim to resolve it within 40 business days. If the matter cannot be resolved, you may escalate to the ADR body described in Section 19.

19. Governing Law and Disputes

These terms are governed by Estonian law. For EU consumers, mandatory consumer protection rules of your country of residence apply where they offer greater protection. EU consumers may also bring proceedings in the courts of their country of residence, in accordance with Regulation (EU) No 1215/2012.

For disputes, you may contact Robot Traders OÜ at robot.traders@protonmail.com. If the matter cannot be resolved, EU consumers may submit the dispute to a certified alternative dispute resolution (ADR) body. Robot Traders OÜ will participate in ADR proceedings initiated by consumers. A list of ADR bodies is available at https://consumer-redress.ec.europa.eu/dispute-resolution-bodies_en. In Estonia, consumers may also contact the Consumer Disputes Committee at the Consumer Protection and Technical Regulatory Authority (TTJA).

20. Contact

Robot Traders OÜ Registry code: 17449324 Email: robot.traders@protonmail.com Website: https://robottraders.io